Chester County’s AI-powered self-service kiosks are in the Chester County Justice Center, the Government Services Center, and some Magisterial District Courts.
A Chester County initiative designed to make navigating the court system easier and more accessible for the public has earned national recognition.
Chester County’s “AI Self-Service Kiosk Implementation” project has been named a Center for Digital Government AI 50 Award winner, recognizing the County’s innovative use of artificial intelligence to improve public service.
Launched in 2025, the initiative introduced self-service kiosks at the Chester County Justice Center, Government Services Center (GSC), and Magisterial District Courts to improve the visitor experience while making court operations more efficient.
In announcing the award, the Center for Digital Government said, “On behalf of the Center for Public Sector AI, we are pleased to congratulate Chester County, Pennsylvania, for being selected an AI 50 Award winner in the Project category. The prestigious AI 50 Awards honor cities, counties, states, non-profits, educational institutions, and private industry companies and individuals that have reached this distinguished level as national leaders in the responsible and innovative use of artificial intelligence.”
Chester County Court Administrator Patricia Norwood-Foden said, “We are honored to receive this recognition for a project that is benefiting the people who visit our County buildings and district courts. From the beginning, our goal has been to offer easily accessible services in English and Spanish that help visitors navigate the court system. The public readily embraced the self-service kiosks, making this one of the most successful public-facing technology projects we’ve undertaken.”
The self-service kiosks provide interactive wayfinding for complex buildings; court forms and document access; links to payment platforms to pay court fines and costs; hearing look-up by name or case; FAQs and jurisdiction guidance; direct connection to 211 community resources; and full bilingual functionality in English and Spanish.
The kiosks are in multiple locations at the Justice Center, including the lobby, the law library, and family court.
